Some Good Advice from Jeff Bezos

06 Apr 2012 1:20 PM | Digital Rights Committee (Administrator)

The cover story of Forbes April 23 issue, “Inside Amazon’s Idea Machine,” is well worth reading along with the inside story, “Jeff Bezos’ 10 Top Leadership Tips.” Tip Number 9 goes like this:

9. “Everyone has to be able to work in a call center.”
Complaints can be devastating in the age of viral tweets and blogs. Bezos asks thousands of Amazon managers, including ­himself, to ­attend two days of call-center training each year. The payoff: humility and empathy for the customer.

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